FAQ
Customer Care : +39 0734 861081 | Support hours : 7.30am - 12.30pm / 1.00pm - 4.00pm, Mon to Sun
What are the purchase methods from the online store?
What are the purchase methods from the online store?
You can purchase by registering on the site and accessing the online store or by phone, email or fax.
- Order the product by phone at +39 0734 861081
- Order the product by email by writing to customercare@hair-gallery.it
What are the payment methods for purchasing online?
What are the payment methods for purchasing online?
On our website you can pay using the following methods:
- Cash on delivery/payment on delivery
- Bank Transfer
- Credit card
- Paypal
Is it possible to modify an order?
Is it possible to modify an order?
We are very quick to prepare your order and we use express couriers, this means that we cannot make changes once the order has been transmitted (change delivery address, payment method, products purchased, etc.). You only have 30 minutes from the moment you have confirmed and transmitted the order to communicate to us by email any changes to be made. Hurry!
What are the delivery times?
What are the delivery times?
Purchases are processed within one business day. In the case of purchases with bank transfer, we wait for the payment to be credited to the account before proceeding with processing.
IMPORTANT! For all orders received after 2:00 PM, the package cannot be guaranteed to be processed the same day.
What are the shipping costs?
What are the shipping costs?
Shipping costs for amounts under 49.99 euros are 1.99 euros for Italy including islands (+ 3.99 euros if you choose cash on delivery as your payment method). For amounts over 49.99 euros shipping is free.
Can I pay with a prepaid card?
Can I pay with a prepaid card?
Yes, all rechargeable prepaid cards from Visa and Mastercard are accepted.
Can I receive samples for free or for a fee?
Can I receive samples for free or for a fee?
Sending samples is not foreseen as Hair Gallery's sales policy intends to respect the corporate directives of the parent companies.
Who can I contact for shipping problems or to find out the status of my order?
Who can I contact for shipping problems or to find out the status of my order?
For information on orders, shipping status, tracking number and payments:
Online shop office Tel: +39 0734 861081 (Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00.
Email: customercare@hair-gallery.it
Who can I contact for advice or information on products?
Who can I contact for advice or information on products?
You can send an email to customercare@hair-gallery.it
or call our stores at tel. +39 0734 861081
Can I buy from abroad?
Can I buy from abroad?
ì. We deliver worldwide