Returns and Refunds
The goal of Hair Gallery is to always guarantee complete customer satisfaction for every purchase made. Pursuant to Article 52 of Legislative Decree 206/2005 (Consumer Code), the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased through the Site within 14 (fourteen) calendar days from the date of receipt of the order. Once Hair Gallery receives the goods and checks their perfect integrity, the aforementioned company will proceed to make the refund within and no later than 30 days. To exercise the right of withdrawal, the Customer must send an email to the following address within 14 days from the date of receipt of the products: customercare@hair-gallery.it a communication containing:
- the indication of the Products for which the Customer wishes to exercise the right of withdrawal;
- the order number subject to the refund;
- the data relating to the Customer's bank account, exclusively in the event that the Customer has made the payment by bank transfer or cash on delivery.
The right of withdrawal cannot be exercised for sealed products that are not suitable for replacement for reasons of hygiene or related to health protection and that have been opened after delivery. Therefore, the returned products must be: correctly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or soiled) and equipped with all accessories, instructions for use and documentation; cosmetic products must not be opened or used, without obvious signs of use. That is, they must not show any trace of use and must not be in a condition that does not allow resale. For the return of electronic devices, Hair Gallery, before accepting the return, reserves the right to request photos to demonstrate the perfect integrity of the item you wish to return. Once Hair Gallery receives the goods and checks their perfect integrity, the aforementioned company will make the refund within and no later than 30 days. For the return and shipment of the product, the Customer is free to use a courier of his choice, whose costs he will bear. The customer must make this shipment within fourteen working days from the date on which he sent the communication of exercise of the right of withdrawal, and send the goods to: Hair Gallery Europe Srl Via Mar del Nord, 2863821 - Porto Sant'Elpidio (FM) Italy
To exercise the right of withdrawal, the Customer must send an email to the following address: customercare@hair-gallery.it within 14 days from the date of receipt of the products, containing:
- the indication of the Products for which the Customer wishes to exercise the right of withdrawal;
- the order number for which the refund is being made; the data relating to the Customer's bank account, exclusively in the event that the Customer has made the payment by bank transfer or cash on delivery.
The right of withdrawal cannot be exercised for sealed products that are not suitable for replacement for hygienic reasons or related to health protection and that have been opened after delivery.
Therefore, returned products must be:
- properly packaged in their original packaging, in perfect resalable condition (not ruined, damaged or soiled) and equipped with all accessories, instructions for use and documentation;
- cosmetic products must not be opened or used, without obvious signs of use. That is, they must not show any trace of use and must not be in a condition that does not allow for resale.
For the return of electronic devices, Hair Gallery, before accepting the return, reserves the right to request photos to demonstrate the perfect integrity of the item you wish to return.
Once Hair Gallery receives the goods and checks their perfect integrity, the aforementioned company will proceed with the refund within and no later than 30 days.
For the return and shipment of the product, the Customer is free to use a courier of his choice, for which he will bear the costs.
The customer must make this shipment within fourteen working days from the date on which you sent the communication of exercise of the right of withdrawal, and send the goods to:
Hair Gallery Europe Srl
North Sea Street, 28
63821 - Porto Sant'Elpidio (FM)
Italy
Important notes
The shipping costs for the return of the products and the responsibility of the goods, for damage, theft and loss during shipping, as required by law, are the responsibility of the Customer. In the event of damage from transport that occurs during the return, Hair Gallery will provide a communication to the customer within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport.
The damaged goods will be made available for return and the withdrawal request will be simultaneously cancelled.
Complaints
In case of an error in the order or shipment, you can request an exchange or refund within 14 days from the date of receipt of the goods. If the product received does not conform to the one ordered, you can request a free exchange with the desired product, or another of the same amount. The product sent by mistake will be collected at the expense of Hair Gallery Europe by the courier in charge. The customer must make a request by email to customercare@hair-gallery.it, prepare the product to be returned with a package, intact and well packaged, and indicate to us:
- the place of collection of the products to be returned;
- date and time slot (at least 3 hours) of collection
Please note that collection can only be scheduled once. In the event of unsuccessful collection, the return shipping will be at the Customer's expense. If the product received is damaged or defective (e.g. broken bottle and product leaking), a new free shipment of the same product, or another of the same value, can be requested. Photographic evidence of the damage will be required for insurance purposes. Partial refunds or discount vouchers may also be offered. In the event of refusal at the time of delivery for an order that was properly processed and already paid for, the refund will be deducted from the return shipping costs. Hair Gallery does not provide refunds or replacements for products that have caused an allergic reaction. If the Customer experiences an allergic reaction from using the product, we invite him/her to stop using it immediately. Hair Gallery is not responsible for allergic reactions caused by the products as the Customer should be aware of the products or ingredients to which he/she is allergic.
For more information or to receive assistance you can write to customercare@hair-gallery.it or call 0734 861081
GHD Electronic Device Returns
If you wish to return a GHD product, we recommend that you contact the site directly. By filling out the appropriate free return form:
2 year warranty for private individuals;
1 year for purchases with VAT number;
