Responsibility

Hair Gallery Europe srl is not responsible for any damage or loss, direct and/or indirect, resulting from the sale of goods and services offered in the catalogue published on the Hair Gallery Europe srl website, including for delayed and/or failed delivery of the product, nor for the correspondence of the goods to the specifications published on the website, nor for any other fact not directly attributable to Hair Gallery Europe srl

Technical Information

The technical information included in the Hair Gallery Europe srl website is taken from the information published by the manufacturers of the goods included in our catalogue. Hair Gallery Europe srl , therefore, reserves the right to modify/adapt the technical and dimensional information of the products in the catalogue, based on what will be communicated by the manufacturers, even without prior notice. The Images are purely indicative, the title of the product will be valid. The information relating to the products provided on the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors. Hair Gallery reserves the right to correct errors, inaccuracies or omissions, images even after an order has been sent and also to change or update the information at any time without prior notice.

Product Availability

Since access and the possibility of placing an order online modify the availability of the product in real time, Hair Gallery Europe srl does not guarantee the certainty of assignment of the ordered goods.

Risk and Property

The goods are shipped carriage paid, insured with charge on the invoice; in the event that the goods are shipped carriage forward, upon indication of the customer, the risk is to be considered borne by the customer from the delivery of the goods to the carrier from their warehouses. Upon delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document (DDT). In the event of non-conformity, the same must be reported on the same accompanying document and confirmed, within seven days by email or registered mail, to Hair Gallery Europe srl . Even in the presence of intact packaging, the goods must be verified within seven days of receipt. Any hidden anomalies must be reported in writing by email or registered mail. Any reports beyond the aforementioned terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.

Orders

Orders are accepted only and exclusively via the Internet (on line) or by telephone. The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming the order, via electronic mail (E-mail), with the indication of the relative order number; in the event that, after sending the order, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative reasons or lack of product.
Multiple orders placed separately will not be combined into a single shipment; if you wish to purchase more than one item, you must do so in a single order. Please note that for all orders received after 2:00 PM, the package cannot be guaranteed to be processed on the same day.

Order Changes and Cancellation Requests

We remind you that we are very quick to prepare your order and that we use express couriers, this means that we cannot make changes once the order has been transmitted (change delivery address, payment method, products purchased, etc.). You only have 30 minutes from the moment you have confirmed and transmitted the order to let us know of any changes to be made! Hurry! The order can be cancelled if, at the time of the cancellation request, it is still being prepared; in this case no cost will be charged to the customer. We recommend contacting customer service by telephone, to have immediate confirmation.
If at the time of the request to cancel the order, the order has already been entrusted to the courier, the Customer may exercise the right of withdrawal and return the goods at his own expense to Hair Gallery.

Prices

All prices listed on the site, in the relevant column are to be understood as prices including VAT . Prices can be changed at any time, without notice.

Payments

The goods supplied must be paid by Credit Cards, Paypal, Cash on Delivery (only in Italy) or Bank Transfer. Different conditions must be agreed in writing with Hair Gallery Europe srl

Bank Transfer Instructions

Please transfer the total amount to the following bank account

Account holder: Hair Gallery Europe srl
IBAN: IT81S0326813400052632327290
BIC (SWIFT CODE): SELBIT2BXXX
Bank Address: Banca Sella

Subject of the bank transfer: "PAYMENT ORDER N. ....." by entering the order number that you will find in the confirmation email.
The order will be processed as soon as the transfer has been credited.

For more information on shipping costs, please consult the dedicated section of the website:

Important notes
The shipping costs for returning the products and the responsibility for the goods, for damage, theft and loss during shipping, as required by law, are the responsibility of the Customer. In the event of damage from transport occurring during the return, Hair Gallery will provide a communication to the customer within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the request for withdrawal will be simultaneously cancelled.

Complaints
In case of an error in the order or shipment, you can request an exchange or refund within 14 days from the date of receipt of the goods. If the product received does not conform to the one ordered, you can request a free exchange with the desired product, or another of the same amount. The product sent by mistake will be collected at the expense of Hair Gallery Europe by the GLS courier in charge . The customer must make a request by email to customercare@hair-gallery.it , prepare the product to be returned with a package, intact and well packaged, and indicate to us:

• the place of collection of the products to be returned;
• date and time slot (at least 3 hours) of collection.

Please note that collection can only be scheduled once. In the event of unsuccessful collection, the return shipping will be at the Customer's expense. If the product received is damaged or defective (e.g. broken bottle and product leaking), a new free shipment of the same product, or another of the same value, can be requested. Photographic evidence of the damage will be required for insurance purposes. Partial refunds or discount vouchers may also be offered. In the event of refusal at the time of delivery for an order that was correctly processed and already paid for, the refund will be deducted from the outward and return shipping costs.

Hair Gallery does not provide refunds or replacements for products that have caused an allergic reaction. If the Customer experiences an allergic reaction from using the product, we invite him to stop using it immediately. Hair Gallery is not responsible for allergic reactions caused by the products as the Customer should be aware of the products or ingredients to which he is allergic. For more information or to receive assistance, you can write to customercare@hair-gallery.it or call 0734 861081.

Scalapay
If you buy with Scalapay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize such transfer

GHD Electronic Device Returns

If you wish to return a GHD product, we recommend contacting the website directly.

By filling out the appropriate free return form:

• 2 year warranty for private individuals,
• 1 year for purchases with VAT number.

Information requirements for public grants: State aid and de minimis aid received by our company are included in the National Register of State aid pursuant to art. 52 of Law 234/2012